CUSTOMER CARE
Souq Ni’mah is committed to providing thoughtful, respectful, and reliable support to every customer. We want your experience with us to feel smooth, clear, and cared for from the moment you browse to the moment your order arrives.
💬 How We Support You
Our customer care team can help with:
• Questions about products, sizing, or materials
• Order updates and tracking information
• Issues with faulty or incorrect items
• Refunds, exchanges, and store credit (within policy)
• General enquiries about our brand or collections.
We aim to respond within 1–2 business days. Response times may be longer during busy periods, but we will always do our best to assist you as quickly as possible.
Note: All prices are in AUD.
🕊️ Respectful Communication
We treat every customer with kindness and professionalism, and we ask for the same in return. Abusive, threatening, or disrespectful messages may result in limited communication or refusal of service.
📦 Order Issues
If something is wrong with your order, please contact us as soon as possible with:
• Your order number
• A clear description of the issue
• Photos if the item is damaged or incorrect.
This helps us resolve the matter quickly and fairly.
If you have any issues, please contact us at: info@souqnimah.com