REFUND POLICY
Eligibility for Refunds or Exchanges
At Souq Ni'mah we want you to feel confident and comfortable with every purchase. If something isn't right, we're here to help!
We accept returns for:
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Items that arrive damaged or faulty
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Incorrect items sent by mistake
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Items that do not match their description
To qualify, the item must be:
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Unworn
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Unwashed
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In its original condition
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With all tags and packaging intact
Requests must be made within 30 days if receiving your product
Items not eligible for return
To protect hygiene, quality and fairness, we cannot accept returns for:
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Hijabs, under caps or any headwear
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Sale or Clearance items
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Items marked final sale
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Items showing signs of wear, perfume, makeup or damage
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Custom or altered pieces
We do not offer refunds for change of mind, however if the item is in eligible and in perfect condition, we may offer and exchange or store credit.
Return Shipping & Processing time
For faulty or incorrect items Souq Ni'mah covers return shipping, for all other returns it is at the customer's expense.
Once your return is received and inspected, refunds (if approved) will be processed withing 5-7 business days to your original payment method
We reserve the right to refuse returns that do not meet the conditions above