SHIPPING POLICY
We want your order to reach you smoothly. These details explain how our shipping process works.
📦 Processing Times
Orders are processed within 1–3 business days.
During busy periods, sales, or holidays, processing may take slightly longer.
You will receive a confirmation email once your order has been shipped.
🚚 Shipping Times
Delivery times depend on your location and the courier. Once your order has been dispatched, any delays caused by the courier, customs, or external factors are outside of our control.
Estimated delivery times will be shown at checkout.
📍 Shipping Information
Please ensure your shipping details are correct at checkout.
Souq Ni’mah is not responsible for orders delivered to the wrong address due to incorrect information provided by the customer.
If you realise there is an error, contact us immediately. We cannot guarantee changes once an order has been processed.
🌍 International Shipping
International orders may be subject to customs fees, taxes, or import duties.
These charges are the customer’s responsibility and vary by country.
We cannot control or predict these fees.
💨 Lost, Delayed, or Stolen Packages
Once your order has been handed to the courier, it becomes their responsibility.
If your package is delayed, lost, or marked as delivered but not received, please contact the courier directly with your tracking number.
We will assist where possible, but we cannot issue refunds for courier-related issues.
🔄 Returns & Exchanges
All returns and exchanges must follow our Refund Policy.
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
📬 Contact
For shipping questions, email us at - info@souqnimah.com